Building a Strong Foundation for Growth with Centralized Cloud ERP

The world’s largest jewelry brand, with more than 100 million pieces sold annually across 100 countries, faced the dual challenge of sustaining rapid growth while delivering a consistent, high-quality customer experience. With operations spanning 6,400 points of sale and over 2,400 concept stores, the company recognized the need to simplify and standardize processes across geographies. Legacy systems, heavy customization, and fragmented integrations created inefficiencies that limited scalability and slowed innovation. At the same time, employees were spending valuable time on repetitive, transactional tasks rather than focusing on customers or strategic problem-solving. 

To address these challenges, the company launched a clean core strategy and selected RISE with SAP to accelerate its journey to a centralized cloud ERP. By moving to SAP S/4HANA Cloud Private Edition, the client consolidated critical business processes into a single platform, automating key functions such as sales and finance while minimizing custom code. Supported by the SAP Activate methodology and an integrated toolchain—including SAP Signavio for process transformation, SAP Test Automation by Tricentis, SAP Cloud ALM, and SAP Build—the transformation was designed to deliver efficiency, scalability, and agility. 

Early results include improved sample and stock accuracy, synchronization between ERP and point-of-sale systems, enhanced transparency in sales and inventory tracking, and more accurate gift card reconciliation. Embedded with SAP Business AI and native automation capabilities, employees are now freed from repetitive tasks, empowering them to deliver better customer experiences and drive innovation as the company scales globally. 

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This case study was provided by SAP for value-added resellers like Crescense. Contact our team for more information about building your centralized cloud ERP with SAP.