Centralizing Freight Operations with SAP for Supply Chain Efficiency

The client, a leader in office products and business solutions, faced rising freight costs, fragmented logistics systems, and missed delivery timelines that threatened operational efficiency and customer satisfaction. With multiple carriers and shipments across a complex supply chain, the company lacked real-time visibility and standardization in logistics processes, limiting its ability to respond proactively to disruptions and optimize freight spend. 

To address these challenges, the company implemented SAP Transportation Management (TM) to centralize and optimize its freight operations. The solution enhanced shipment tracking and visibility, automated cost allocation, and integrated freight order management to improve carrier selection, routing, management, and planning. Phased deployment ensured minimal disruption while accelerating business value and standardizing logistics processes. 

As a result, the client saw faster issue resolution through improved carrier collaboration and enhanced decision-making using real-time logistics data. Freight operations with SAP optimized costs and automated processes reduced manual efforts and improved overall profitability. The company also strengthened its reputation for reliable, on-time deliveries, leading to greater customer satisfaction and operational confidence.  

By centralizing transportation management and leveraging SAP’s robust tools, the client now operates with more efficiency and control over its logistics network. 

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This case study was provided by SAP for value-added resellers like Crescense. Contact our team for more information about freight operations with SAP TM.