Building a Resilient Integration Foundation with SAP for Luxury Retail Growth
Founded in 1849, this client is a globally recognized luxury retail department store known for delivering curated, high-end experiences across fashion, beauty, dining, and lifestyle.
As customer expectations evolved, the company set out to attract a new generation of affluent shoppers by expanding its digital presence and enhancing its eCommerce capabilities while preserving the premium experience associated with its brand.
To support this shift, the business needed to significantly scale its online marketplace, offering a broader assortment than what was traditionally available in store. However, its legacy integration environment—built on a single, heavily utilized instance of SAP Process Orchestration—lacked the flexibility and resilience required for high-volume digital commerce.
Recognizing these constraints, the client pursued a cloud-first integration strategy to modernize its IT landscape. The goal was to create a standardized, scalable, and stable integration foundation with SAP capable of supporting growing transaction volumes, minimizing downtime, and connecting a complex ecosystem of SAP and third-party systems. The client selected SAP Integration Suite on SAP Business Technology Platform (BTP) to enable this transformation and support broader strategic initiatives.
The client adopted a phased approach, initially deploying SAP Integration Suite for strategic use cases before migrating existing integrations. By reusing 60% of existing integration content and implementing a hybrid architecture, the company successfully separated business-critical transactions from non-critical workloads. This approach enabled the deployment of more than 600 new integration flows and supported a global eCommerce platform processing up to two million transactions per day across 100,000 products.
DOWNLOAD THE CASE STUDY BELOW.
This case study was provided by SAP for value-added resellers like Crescense. Contact our team for more information about building a resilient integration foundation with SAP.